Privacy Policy

Protecting information is one of our highest priorities.

Whether you are a business owner, employee, healthcare provider, patient, customer, client, or visitor, we are committed to handling information responsibly and implementing security practices designed to protect the confidentiality, integrity, and availability of the data entrusted to us.

We believe users should understand:

• What information is collected
• Why it is collected
• How it is used
• How it is protected
• What choices are available

This Privacy Policy applies to:

• The Vevisto AI website
• Customer portals
• AI assistants powered by Vevisto AI
• Appointment scheduling tools
• Calendar services
• Patient and customer portals
• Practice and business management features
• SMS and email communications
• Voice AI services (when available)
• Mobile applications
• Third-party integrations supported by Vevisto AI

Some customers may configure the platform for industry-specific purposes. Additional obligations may apply depending on applicable laws and regulations governing those industries.

Depending on how Vevisto AI is used, we may collect information directly from you, from your organization, from integrated third-party platforms, or automatically through your use of our services.

Examples include:

• Name
• Email address
• Phone number
• Business name
• Company information
• Mailing address
• Job title
• User account information
• Login credentials

Organizations using Vevisto AI may choose to store information such as:

• Employees
• Customers
• Clients
• Vendors
• Appointments
• Calendars
• Projects
• Documents
• Internal knowledge
• Uploaded files

The information collected depends entirely on how each organization chooses to configure and use the platform.

Healthcare organizations using Vevisto AI may process information including:

• Patient names
• Contact information
• Appointment details
• Patient Intake Forms
• Insurance information
• Medical questionnaires
• Uploaded documents

Communications

AI conversations

Practice management information

Healthcare organizations remain responsible for complying with applicable healthcare laws and determining the information they choose to store within the platform.

When interacting with AI assistants powered by Vevisto AI, we may process:

• Questions submitted
• Responses generated
• Uploaded documents
• Files provided by users
• Voice interactions (where available)
• Feedback provided by users

These conversations help deliver the services requested by customers and improve platform functionality.

When you access Vevisto AI, certain technical information may be collected automatically, including:

• IP address
• Device information
• Browser type
• Operating system
• Language preferences
• Login timestamps
• Session identifiers
• Usage statistics
• Diagnostic information
• Error logs
• Security events
• This information helps us improve performance, reliability, and security.

We use information only for legitimate business purposes, including:

• Providing our services
• Operating AI assistants
• Authenticating users
• Verifying identity
• Scheduling appointments
• Managing calendars
• Delivering notifications
• Sending verification codes
• Processing Patient Intake Forms
• Responding to support requests
• Improving AI performance
• Maintaining security
• Preventing fraud
• Monitoring platform performance
• Developing new features
• Complying with legal obligations
• We do not sell personal information.

Vevisto AI is designed as a configurable AI platform.

Organizations determine how they use the platform, including:

• Customer communication
• Appointment scheduling
• AI chat assistants
• Knowledge management
• Business automation
• Industry-specific workflows
• Internal team assistance
• Customer support

Because every organization configures Vevisto AI differently, the types of information processed may vary.

Organizations using Vevisto AI are responsible for:

• Obtaining any required user consents.
• Configuring access permissions.
• Verifying user identity when appropriate.
• Maintaining compliance with laws applicable to their industry.
• Managing the information they choose to store within the platform.

Vevisto AI provides software tools designed to support these responsibilities but does not replace an organization’s legal or regulatory obligations.

Vevisto AI is designed to support multiple industries.

Some industries—including healthcare, legal services, finance, insurance, and education—may process sensitive or regulated information.

Customers using Vevisto AI within regulated industries remain responsible for ensuring their use of the platform complies with applicable laws, regulations, contractual obligations, and professional standards.

Where appropriate, Vevisto AI provides features designed to support security, identity verification, access management, audit logging, and other compliance-related workflows.

Vevisto AI allows customers to connect third-party platforms to simplify workflows and reduce manual data entry.

Depending on customer configuration, integrations may include:

• Calendar providers
• Email providers
• SMS providers
• Authentication providers
• Electronic Health Record (EHR) systems
• CRM platforms
• Cloud storage providers
• Accounting software
• Other business applications

Customers authorize these integrations and control which data is synchronized between connected services.

Vevisto AI accesses only the information necessary to provide the requested functionality.

Vevisto AI values your trust and does not sell your personal information.

We may share information only in limited circumstances, including:

If you use Vevisto AI through an employer, clinic, business, or other organization, information may be available to authorized administrators in accordance with that organization’s policies and permissions.

We work with carefully selected third-party providers that help us operate our platform, including cloud infrastructure, authentication, email delivery, SMS messaging, analytics, and customer support services.

These providers may process information only as necessary to perform services on our behalf and are required to maintain appropriate confidentiality and security measures.

We may disclose information when required to:

• Comply with applicable laws or regulations.
• Respond to lawful requests from government authorities.
• Enforce our agreements.
• Protect the rights, safety, or property of Vevisto AI, our customers, or others.
• Investigate fraud, abuse, or security incidents.

Protecting customer information is fundamental to everything we build.

Vevisto AI implements administrative, technical, and organizational safeguards designed to help protect information from unauthorized access, disclosure, alteration, or destruction.

Our security program may include:

• Secure HTTPS/TLS encrypted communications
• Encryption of stored data where appropriate
• Role-based access controls
• Identity verification
• Password protection
• Multi-factor authentication support
• Audit logging
• Secure API authentication
• Infrastructure monitoring
• Regular software updates
• Backup and recovery procedures
• Continuous security improvements

While no technology can guarantee absolute security, we continually review and improve our practices to help protect customer information.

We retain information only for as long as reasonably necessary to:

• Provide our services.
• Maintain customer accounts.
• Fulfill contractual obligations.
• Meet legal or regulatory requirements.
• Resolve disputes.
• Enforce our agreements.
• Improve platform reliability and security.

Customers generally control the information they choose to store within Vevisto AI and may request deletion of their account or data, subject to applicable legal obligations.

Vevisto AI primarily operates from the United States.

If you access our services from another country, your information may be transferred to and processed in jurisdictions where our infrastructure or service providers operate.

We take reasonable steps to protect information transferred across borders in accordance with applicable laws.

Vevisto AI uses cookies and similar technologies to improve your experience and maintain the security of our platform.

Cookies may be used to:

• Keep users signed in.
• Remember preferences.
• Maintain secure sessions.
• Improve website performance.
• Analyze platform usage.
• Detect suspicious activity.
• Enhance the user experience.

Additional information is available in our Cookie Policy.

Customers may choose to enable SMS messaging through Vevisto AI.

Depending on the organization’s configuration, SMS messages may include:

• Verification codes
• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Intake form requests
• Customer notifications
• Account-related communications

Organizations are responsible for obtaining any required consent before sending SMS messages using Vevisto AI.

Message frequency varies.

Message and data rates may apply.

Recipients may reply STOP to opt out or HELP for assistance where supported.

Artificial intelligence is a core part of the Vevisto AI platform.

AI features are designed to assist organizations by improving efficiency, communication, and workflow automation.

AI-generated responses are intended to support—not replace—human decision-making.

Organizations remain responsible for reviewing AI-generated content before relying on it in situations involving legal, financial, medical, or other professional decisions.

Additional information is available in our Responsible AI Policy.

Vevisto AI is not directed toward children under the age of 13 except where authorized organizations use the platform to provide services involving minors in accordance with applicable law.

Parents or legal guardians who believe personal information has been collected improperly may contact us.

Depending on where you live, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of personal information.
• Request a copy of your data.
• Withdraw consent where applicable.
• Object to certain processing activities.
• Submit privacy-related questions or complaints.

Some requests may be limited where legal obligations require us to retain information.

California residents may have additional privacy rights under applicable California privacy laws.

These rights may include the ability to:

• Know what personal information is collected.
• Request access to personal information.
• Request deletion of eligible personal information.
• Correct inaccurate personal information.
• Understand how personal information is used.

Vevisto AI does not sell personal information.

Technology continues to evolve, and so does Vevisto AI.

We may update this Privacy Policy periodically to reflect new features, legal requirements, or improvements to our platform.

When significant changes are made, we will update the “Last Updated” date at the top of this page.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, we encourage you to contact us.

VevistoAI LLC